FAQ

Absolutely! As long as the order hasn’t been shipped yet, we can update or cancel it for you. Please contact us as soon as possible at orders@avaspetpalace.com.

Yes! Log into your account to make any updates or changes to your subscription. If you still need help, email orders@avaspetpalace.com.

We ship to the United States and Canada.

Yes, we sure do!

We try to get our orders out the door to you in less than a week.

Customer satisfaction with our products is important to us, so we make returns and refunds, if the customer is not satisfied with our products. Purchases made on our website may be returned for a refund within 5 days from the date of delivery. If 5 days have passed since the delivery of the product, we cannot offer you a refund.

Customers are responsible for the shipping costs and handling charges associated with shipping items back to us.

Please email orders@avaspetpalace.com for return instructions.

We sure do! Please complete our Wholesale Form on our Wholesale Page. We'll get back to you soon.

Yes, she loves giving media interviews! Email your ideas to media@avaspetpalace.com

Yep, email media@avaspetpalace.com and tell us a little about your media needs.

You can find this on each of the treat pages. If you still have questions, we’d be happy to help! Email us at orders@avaspetpalace.com