Changes To Orders & Subscriptions

Absolutely! As long as the order hasn’t been shipped yet, we can update or cancel it for you. Please contact us as soon as possible at orders@avaspetpalace.com.

Yes! Log into your account to make any updates or changes to your subscription. If you still need help, email orders@avaspetpalace.com.


We ship to the United States and Canada.

Yes, we sure do!

We try to get our orders out the door to you in less than a week.

Returns & Exchanges

Customer satisfaction with our products is important to us, so we make returns and refunds, if the customer is not satisfied with our products. Purchases made on our website may be returned for a refund within 5 days from the date of delivery. If 5 days have passed since the delivery of the product, we cannot offer you a refund.

Customers are responsible for the shipping costs and handling charges associated with shipping items back to us.

Please email orders@avaspetpalace.com for return instructions.

Wholesale orders

We sure do! Please complete our Wholesale Form on our Wholesale Page. We'll get back to you soon.

Media & Speaking

Yes, she loves giving media interviews! Email your ideas to media@avaspetpalace.com

Yep, email media@avaspetpalace.com and tell us a little about your media needs.

Products & Ingredients

You can find this on each of the treat pages. If you still have questions, we’d be happy to help! Email us at orders@avaspetpalace.com

Great question! Salmon Chips are CRUNCHY Jerky. Great for dogs with good teeth. Great for chewers. Great for teething pups, aggressive chewers. Easy to break into smaller pieces by hand.

Salmon Snax and Salmon Nuggets are SOFT Jerky.  Great for dogs who have trouble chewing, crunching. Great for aging dogs who may have poor or few teeth.  Easily to break into smaller pieces by hand.

All Salmon Jerky are really loved by dogs and cats. And they are naturally loaded with Omega 3, which is great for skin and coat.