Discover more in our FAQ
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Support hours: Monday-Friday, 7am-3pm
What makes Ava’s Pet Palace different?
What makes Ava’s Pet Palace different?
We believe treats should feel good to give. That means simple ingredients, thoughtful sourcing, and fun products your pet gets excited about.
Who started Ava’s Pet Palace?
Who started Ava’s Pet Palace?
Ava started the brand after wondering why people were eating better, but pets were still getting treats with ingredients she could barely pronounce.
Where are your treats made?
Where are your treats made?
Our treats are made in the USA with trusted partners who meet high standards for quality and care.
Do you offer free shipping?
Do you offer free shipping?
Yes. We offer free shipping on U.S. orders over $59.
How fast will my order ship?
How fast will my order ship?
Most orders ship within 2 to 5 business days. We work hard to get treat time started ASAP.
Do you offer subscriptions or treat bundles?
Do you offer subscriptions or treat bundles?
Yes. We love making treat time easier and more fun. Check the site for current bundles, special drops, and subscription options.
Where do you ship?
Where do you ship?
We currently ship within the United States.
Where can I see ingredients?
Where can I see ingredients?
Every product page includes ingredients and product details, because pet parents deserve to know what they’re buying.
Are your treats good for picky pets?
Are your treats good for picky pets?
We hear from picky pet parents all the time. While every pet has opinions, many love our simple, flavorful treats.
My pet has sensitivities. What should I do?
My pet has sensitivities. What should I do?
Please review ingredients carefully and choose the best fit for your pet’s needs. If you need help, reach out and we’ll do our best to guide you.
Which treats should I try first?
Which treats should I try first?
Lacy's Tail Waggin' Taster Box is a great place to start. You can also build your own box and let your pet call the shots.
How should I store the treats?
How should I store the treats?
Keep them sealed in a cool, dry place away from heat and moisture, unless the specific item page states something else. Basically, treat them like the good stuff they are.
What if there’s an issue with my order?
What if there’s an issue with my order?
Please contact us and we’ll work to make it right as quickly as possible.
Do you offer wholesale?
Do you offer wholesale?
Yes. We love partnering with retailers who want better treats on their shelves. Apply through our wholesale page for more info.
Do you have an ambassador program?
Do you have an ambassador program?
Yes. Our Palace Squad is for pet lovers who want to share the brand they love. Visit our ambassador page to apply.
How can I contact you?
How can I contact you?
You can reach out through our contact page anytime. We’re a real family-run brand and always happy to help.
What are mixed tocopherols?
What are mixed tocopherols?
Mixed tocopherols are a natural preservative derived from vitamin E that helps keep our treats fresh and tasty without relying on harsher synthetic preservatives.

