Privacy Policy

Privacy Policy

Last Updated: September 17, 2024

Welcome to Ava’s Pet Palace!

Ava’s Pet Palace is owned and operated by Ava’s Pet Palace LLC ("we," "us," or "our"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from https://www.avaspetpalace.com (the “Site”) or sign up for our SMS communications.

By accessing or using the Site, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Your use of the Site is also subject to our Terms and Conditions.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check this policy periodically for updates. Your continued use of the Site after any changes constitutes your acceptance of the new Privacy Policy.

1. Information We Collect

Personal Information You Provide

When you interact with the Site, we may collect the following personal information:

Contact Information: First and last name, email address, phone number, WhatsApp number, and mailing address (for shipping purposes).
Order Information: Payment information (including credit card numbers or payment details), billing address, shipping address, and any other details necessary to process your orders.
Account Information: If you create an account, we may collect your username and password.
Communication Information: Any information you provide when you contact us for support or otherwise communicate with us.
SMS Information: If you opt into our SMS communications, we collect your mobile phone number and communication preferences.

Automatic Information

When you visit the Site, we automatically collect certain information about your device and usage of the Site:

Device Information: IP address, browser type, operating system, referral URLs, and device identifiers.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your interactions with the Site. This helps us personalize your experience and understand user behavior.
Google Analytics: We use Google Analytics to help us understand how our customers use the Site. Google Analytics collects information such as IP address, device identifiers, and browsing activities. You can learn more about how Google uses your information here.

2. How We Use Your Information

We use your personal information for the following purposes:

Processing Orders: To process and fulfill your orders, including processing payments, shipping products, and providing order confirmations.
Communication: To communicate with you about your account, orders, inquiries, or customer service requests.
SMS Communications: With your consent, we may send you SMS messages for marketing purposes, order updates, and customer service. Message and data rates may apply based on your mobile carrier's plan. You can opt out at any time by replying "STOP" to any SMS message.
Marketing: To send you promotional emails, newsletters, and special offers. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails.
Personalization: To personalize your experience on the Site and present products and offers tailored to you.
Analytics: To analyze usage of the Site and improve our services, products, and marketing efforts.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small data files stored on your device that help us remember your preferences and understand how you use the Site. You can manage or disable cookies through your browser settings, but doing so may affect the functionality of the Site.

4. Sharing Your Personal Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing (e.g., PayPal and Square), shipping, SMS communications, email marketing, and data analysis. These providers are obligated to protect your information and use it only for the services they provide.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
Legal Obligations: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
Protection of Rights: We may disclose your information to enforce our Terms and Conditions or protect the rights, property, or safety of Ava's Pet Palace, our customers, or others.
With Your Consent: We may share your information with third parties when you have given us your consent to do so.

5. Your Rights

You have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct or update inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails. To opt out of SMS communications, reply "STOP" to any SMS message you receive from us.
Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Objection and Restriction: You may object to or request that we restrict certain processing of your personal information.
Not Be Discriminated Against: You have the right not to be discriminated against for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the contact information provided below.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you.
Whether there is a legal obligation to which we are subject.
Whether retention is advisable in light of our legal position (such as statutes of limitations, litigation, or regulatory investigations).

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: We use Secure Sockets Layer (SSL) technology to encrypt data during transmission.
Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job duties.
Security Protocols: We regularly review our security practices to protect against unauthorized access.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from those in your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals. Currently, there is no industry standard for recognizing or responding to DNT signals, and we do not respond to them at this time. We will continue to monitor developments around DNT browser technology and reassess our practices if necessary.

10. Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not submit any personal information to us. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically.

If we make significant changes to this Privacy Policy, we will notify you by prominently posting a notice on our Site or by sending you an email notification.

13. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete any personal information we have collected from you.
Right to Opt-Out: You have the right to opt out of the sale of your personal information. (Note: We do not sell personal information.)
Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us using the information provided below.

14. EU and UK Residents' Rights (GDPR Compliance)

If you are habitually located in the European Union or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act:

Right of Access: Obtain confirmation as to whether or not personal data concerning you is being processed.
Right to Rectification: Request the correction of inaccurate or incomplete data.
Right to Erasure: Request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: Request the restriction of processing of your data under certain conditions.
Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: Object to the processing of your personal data under certain circumstances.
Rights Related to Automated Decision-Making: Not to be subject to a decision based solely on automated processing.

To exercise these rights, please contact us using the information provided below.

15. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Ava’s Pet Palace LLC
Email: hello@avaspetpalace.com

We will respond to your inquiries within a reasonable time frame.