Stakeholder Concern Form
We want to hear from you
We are going through B Corp certification, which means we are accountable to everyone our business touches. That includes our customers, our team, our suppliers, the shelters we support, and our community. If you have a concern about how we do business, we want to hear from you.
What we will consider
We accept concerns related to how our team treats people, our workplace practices, our impact on the community, our environmental practices, and our business ethics.
When to contact customer service instead
Questions about an order, shipping, a return, a refund, or one of our products fall outside the scope of this form. Please email our customer service team at hello@avaspetpalace.com and they will assist you directly.
What happens next
We will confirm receipt within 2 business days. We will then review your concern and reach out if we need additional information. You will receive a written response explaining what we found and how we intend to address it, or why we were unable to accept it as a grievance. If resolution takes longer than expected, we will keep you updated throughout the process.
Your protection
All concerns are handled with discretion. We will never share your identity without your consent, and we will never retaliate against anyone for raising a concern in good faith. You may also submit this form anonymously by leaving the contact fields blank.